With 15,000 team members nationwide, the fourth-largest automotive retailer with the second-largest inventory provides personal transportation solutions across the United States and is one of the fastest-growing companies in the Fortune 500. Through its omni-channel retail strategy, customers can buy, sell and service vehicles whenever and however they like—online or through their 182 service and delivery centers. In addition to their primary mission, the client also drives to continuously improve and give back to their communities.
The new Chief Technology and Innovation Officer for this automotive retailer quickly identified several dealership groups across the U.S. that were acquired over the past few years, but the IT network and systems were never integrated due to other project priorities that had been assigned to the team. This was a concern – not only for ensuring the security of their company’s most valuable assets – but because there were potential new integrations on the horizon. He needed the entire team focused solely on the integration of these dealership groups for the remainder of the year. No exceptions.
The client required a seasoned project leader who had experience managing large, complex IT projects and the ability to juggle many moving parts, dependencies and third-party vendors—a leader with strong communication skills and the drive to “make it happen.” So, he contacted Maven Project Management, a company that has managed projects for him in the past and earned his trust by meeting milestones and exceeding expectations.
The project was not short on challenges: 5 individual dealership groups across the U.S. with approximately 69 stores combined requiring integration – all within a 4-month timeframe. Meeting this tight timeframe required a significant amount of planning – communicating with dealership management teams, working with local and corporate IT staff and third-party vendors and coordinating overlapping project resources.
Clear and consistent communication throughout each dealership group integration effort was crucial to the success of this project. The overall project scope included:
To ensure the success of the project, Maven:
Maven Project Management met all client expectations for integrating their dealerships which paves the way for future integrations.
In the end, the Maven Project Management was able to help the team remain focused on the end goal, while developing a new integrations process with document templates and reporting for future projects.
“There is a delicate fine line difference between a project manager and a business change leader. Few PMs are both, but Veronica Thraen is unquestionably both. She was able to take on an extremely difficult challenge within a short timeframe and deliver with proactive, sound change leadership. She took the extra step at every turn to deliver the most personalized and detailed communication to each store and make the changes as simple as possible. She also had the know-how to drive the cross-functional teams to deliver against all objectives. We would welcome working with Veronica and her firm again for our future business change initiatives.”
- Chief Technology & Innovation Officer, Fortune 500 Automotive Retailer
“You have been wonderful to communicate with regarding this migration and I am very appreciative for your help and support.”
- General Manager, California-based automotive dealership
"You exceeded our expectations in both planning and execution of this migration.The level of communication from you and your team was top notch.That coupled with the professionalism and know-how of the team on the ground made this migration go smooth and on schedule."
- General Manager, New Jersey-based automotive dealership